Terms & Conditions

By using the Vaylon service, you agree to the following terms.

1. Service

Vaylon provides a professional driver who drives the customer’s vehicle to the requested destination.

2. Account

The user is responsible for keeping account information accurate and up to date.

3. Payments

Payments are processed electronically (e.g., cards) where supported. An authorization hold or pre-authorization may be placed to secure funds for a ride.

4. Cancellations

A user can cancel a request before a driver accepts. Cancellation fees may apply in certain cases.

5. Customer responsibilities

Provide a roadworthy, insured vehicle for legal use.
Comply with safety guidance from the driver or the platform.

6. Limitation of liability

Vaylon makes reasonable efforts to deliver the service safely. Liability is not excluded where prohibited by law.

7. Changes

We may update these terms. Continued use of the service means acceptance of the changes.

8. Driver subscriptions

Drivers use Vaylon under a monthly subscription plan. The plan renews automatically every month and is charged to the payment card stored securely with our payment provider (Stripe). Vaylon takes no commission on rides; the subscription is the only platform fee.

A subscription can be cancelled at any time by contacting support (support ticket in the app or email). Cancellation takes effect at the end of the current billing period; the remaining period is not refunded. If a renewal payment fails, access continues for a short grace period while the card is updated.

Drivers who cannot receive rides because their subscription has expired regain access as soon as it is renewed.

Last updated: 02/09/2026